Engagement: Transforming Difficult Relationships at Work 

Engagement: Transforming Difficult Relationships at Work by [Bolman, Lee G., Gallos, Joan V.]

Master the interpersonal side of management to enhance productivity and boost success

Engagement: Transforming Difficult Relationships at Work is the manager’s essential primer for dealing with difficult people and managing your team. Bestselling authors Lee G. Bolman and Joan V. Gallos are back with an engaging business novella that relates real, practical techniques captured in the 4-step SURE model for handling people problems. The story centers around a manager in a new job, and her experiences applying the four steps in leading her new team. Brief interludes punctuate the story throughout to provide room for reflection, and to explain the complex interpersonal dynamics at play in commonly encountered situations. Key lessons are underscored as the foundation for a sound people strategy, and the features and details of each rule are laid out in a clear, concise manner. You’ll learn alongside the story’s manager as she uses the model to find artful solutions to problems that could have easily derailed her chances of success.

People are the hardest part of a manger’s job. No matter how well-matched their skill sets, there is always the potential for interpersonal conflicts and strains to throw the team off-course. This book shows you deft strategies for addressing those challenges with a well thought-out framework for getting your team fully invested in the group’s success.

  • Find creative solutions to persistent issues
  • Dig into the interpersonal dynamics at work
  • Learn how to handle—and manage—difficult people
  • Apply key strategies for engaging the team

This compact, easy-to-apply set of guidelines draws on your leadership skills while providing a strong foundation for a new managerial approach. Effective management is frequently a tightrope between results and morale, and Engagement shows you how to find your balance and steady your team.

From the Inside Flap

In Engagement, bestselling authors Lee G. Bolman and Joan V. Gallos offer a compelling workplace parable to illustrate the strategies and skills needed to make unworkable relationships positive and productive. The book introduces the four-step SURE model, which offers rules of engagement for staying alert, grounded, and productive when faced with the prickly, taxing, or toxic folks who block progress, weigh you down, undermine your confidence, leave chaos in their wake, and cause a disproportionate share of headaches and sleepless nights.

Bolman and Gallos advocate that deeply engaging oneself, one another, and the situation is the best route to transform difficult relationships. They show how to unhook from the anger, stress, and frustration that limit your ability to see and appreciate better possibilities.

Working with difficult people—a problem employee, bully boss, chronically complaining coworker, mean-spirited associate, Machiavellian teammate, or troubled colleague— all take a combination of strategy, confidence, determination, and skill. The authors show how to apply the four-step SURE model for overcoming the obstacles and frustrations that difficult people present.

Because it is written as a parable, Engagement offers you the opportunity to slow down and think about your reactions, compare your solutions with others, and view events through multiple perspectives—your own, the authors, and the characters in the story.

Engagement helps to better understand yourself, respond more effectively in your workplace, and handle challenges in ways that bring out the best in you and others.

Praise for Engagement: Transforming Difficult Relationships at Work

The essential resource for mastering the interpersonal side of management

Engagement is the must-have guide for transforming difficult relationships. Bestselling authors Lee G. Bolman and Joan V. Gallos teach readers how to tackle tough people problems with ease and confidence through the use of four rules of engagement. The book features a compelling business story about a talented manager in a new job as she learns to cope with an oppressive boss and underperforming team. Periodic interludes highlight key lessons and underscore ways to strengthen diagnostic lenses and relationship skills. The book closes with a “try this” tutorial section that digs deeply into foundational practices and habits of the mind to help readers expand their professional skills and strengths. Engagement is for anyone in search of new ways to handle a problem employee, irritating boss, complaining colleague, or treacherous teammate.

“If you’ve ever felt hobbled by a difficult relationship at work, read this book! The authors’ four-step process is remarkably easy to use—anyone can do it—and their many examples and clear scripts take the anxiety out of the process. It almost makes me eager for the next high-maintenance person to enter my life!”
—DOUGLAS T. HALL, PhD, Morton H. and Charlotte Friedman Professor of Management and Director, Executive Development Roundtable Emeritus, Questrom School of Business, Boston University

“Toxic people quickly create environments of intimidation and hostility that sap motivation and leave us feeling helpless. Engagement is the perfect antidote: insightful strategies for engaging with difficult colleagues in ways that build confidence and transform relationships. A must-read guide for maximizing interpersonal productivity in the workplace and beyond!”
—SANDRA KRUSE-SMITH, PhD, Executive Coach and Owner, Synergy Career and Professional Development

“The principles of human development and interpersonal relationships on which Engagement is based are sound. As a user of its four rules, I can tell you they work: empowering, effective, and a way to face challenging people with new confidence and elan.”
—JANINE BEMPECHAT, EdD, Professor of Psychology and Human Development and Director, Center for Scholarship and Research, Wheelock College

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Reframing Academic Leadership

Reframing Academic Leadership

“Colleges and universities constitute a special type of organization; and their complex mission, dynamics, personnel structures, and values require a distinct set of understandings and skills to lead and manage them well.”—From the Preface

In Reframing Academic Leadership, Joan V. Gallos and Lee G. Bolman offer higher education leaders a provocative and pragmatic guide for

  • Crafting dynamic institutions where the whole is greater than the sum of the parts
  • Creating campus environments that facilitate creativity and commitment
  • Forging alliances and partnerships in service of the mission
  • Building shared vision and campus cultures that unite and inspire
  • Serving the larger goals of the academy and society.

Throughout the book, the authors integrate powerful conceptual frameworks with rich and compelling, real-world cases to support academic leaders searching for the best in themselves and in their institutions. The book tackles thorny issues such as building institutional clarity and capacity, managing conflict, coping with difficult people, partnering with the boss, and developing leadership resilience. Following in the tradition of Bolman and Deal’s quarter-century classic Reframing Organizations, Bolman and Gallos emphasize pragmatics. They tease out the unique challenges and opportunities in academic leadership and provide ideas, tools, and encouragement to help higher education leaders see more clearly, feel more confident, and become more skilled and versatile in handling the vicissitudes of daily life. Reframing Academic Leadership is the resource for those seeking to understand, develop, and manage colleges and universities.

Praise for Reframing Academic Leadership

Reframing Academic Leadership is the most comprehensive book on the topic and an excellent source of knowledge for faculty and managerial leaders in every college and university. An invaluable resource for students of higher education leadership!” —Maureen Sullivan, professor of practice, Simmons College Graduate School of Library and Information Science,  past president of the American Library Association, and 2010 Association of College and Research Libraries (ACRL) Librarian of the Year

Reframing Academic Leadership provides a compassionate understanding of the stresses of leadership in higher education. It offers insights to those who do not fully appreciate why higher education is so hard to ‘manage’ and validation for those entirely familiar with this world. I recommend it enthusiastically.”—Judith Block McLaughlin, senior lecturer,  Educational Chair for the Harvard Seminar for New Presidents and the Harvard Seminar for Experienced Presidents, and former director of the Higher Education Program, Harvard Graduate School of Education

“Bolman and Gallos provide a refreshing view of leadership essential for those assuming presidencies and other important leadership positions in higher education. This work is a bedside reference for aspiring and current leaders in higher education not only in the U.S. but also abroad.”—Fernando Leon Garcia, rector, Sistema CETYS Universidad, Baja California, Mexico

“Bolman and Gallos have written a practical, lucid text that brings together illustrative vignettes and robust frameworks for diagnosing and managing colleges and universities. I recommend it to new and experienced administrators who will routinely confront difficult people, structures, and cultures in their workplaces.”—Christopher Morphew, Dean of the Johns Hopkins University School of Education and former professor and chair, Educational Policy and Leadership Studies, College of Education, University of Iowa

Reframing Academic Leadership is filled with examples from days leaders really have. The book reads like a guide for leading a chamber music rehearsal where one’s role constantly shifts from star to servant and where multiple answers may be ‘right.’”—Peter Witte, Dean of the Conservatory of Music at the University of the Pacific

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Business Leadership: A Jossey-Bass Reader (2nd Edition)

Business Leadership Reader

This is a significant revision and expansion of Jossey-Bass’s first, highly successful business leadership reader. Business Leadership (2nd edition) provides practical advice for new and seasoned leaders. It explores essential leadership skills and possibilities, tactics for successfully navigating the leadership terrain (and avoiding predictable pitfalls), and ways to support and sustain leaders during the work.

The volume contains classic and original chapters from Ron Ashkenas, Karen Ayas, David Batstone, Warren G. Bennis, Lee G. Bolman, Larry Bossidy, Richard Boyatzis, Marcus Buckingham, Charles Burck, Kim Cameron, Keith A. Caver, Ram Charan, Donald O. Clifton, Jim Collins, Bill George, Ronald A. Heifetz, Joan V. Gallos, John P. Kotter, Daniel Goleman, Annie McKee, James Kouzes, Barry Posner, Terrence E. Deal, Andre Delbecq, David L. Dotlich, Peter F. Drucker, Ken Dychtwald, Marc S. Effron, Tamara Erickson, Paul Glen, Loizos Heracleous, Jonathan Hughes, Claus D. Jacobs, Todd Jick, Barbara Kellerman, Marty Linsky, Ancella B. Livers, James MacGregor Burns, Philip Mirvis, Robert Morison, Burt Nanus, James L. Noel, James O’Toole, Robert E. Quinn, Andrew J. Razeghi, Douglas A. Ready, Sandra Robinson, Michael J. Sales, Steven B. Sample, Andrew W. Savitz, Edgar H. Schein, Robert J. Thomas, David Ulrich, Michael Watkins, Norman Walker, Karl Weber, Jeff Weiss

From the Author

I’ve spent my career thinking about the issue of professional effectiveness and about how people lead for success and significance. This book reflects that work.  It is intentionally inclusive in content – exploring the linkages among individual, organizational, and situational factors that contribute to leadership success. It celebrates the expanded understanding of leadership and leadership development that has evolved in response to the changing nature of organizations today, the global business environment, and theoretical advances in the administrative and social sciences.  Leadership is a central force in the creation of healthy and effective organizations in an increasingly competitive and complex world.  Taken together, the chapters in this volume remind readers that leadership is more than tools and techniques. It is a values-based process that engages people in useful and significant ways to search for lasting solutions to today’s – and tomorrow’s – challenges.

From the Back Cover

Business Leadership contains the best thinking from the biggest names in leadership on a wide range of subjects including ethics, dealing with change, vision setting, the heroic journey, the practices of leadership, and the work of leadership.  For any executive, manager, or consultant, this indispensable resource offers an overview of the leadership fundamentals crucial for becoming an outstanding business leader.

Praise for Business Leadership

“This volume reflects decades of work by multiple individuals to identify common principles of success and the leadership that helps to generate it.” – Ronald A. Heifetz, Leadership Without Easy Answers and coauthor, Leadership on the Line

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Product Details

Organization Development: A Jossey-Bass Reader

This is the third book in the Jossey-Bass Reader series. Organization Development is a one-stop guide to the world of planned change. Newcomers to the field can read the book cover to cover and explore organization development’s foundation, scope, focus, purpose, and methods. Experienced consultants and change agents will find chapters that capture best thinking on key topics—resources for fine-tuning skills, learning about intervention options, envisioning organization development’s future, or reflecting on the larger issues in growth and change. Leaders and managers will find the resources they need to understand the route to organizational health and effectiveness, and to develop, launch, and nourish successful change efforts. Organization development has a powerful and influential heritage, solid core, evolving applications and approaches, and a vital role to play in today’s global, fast-paced world of constant change. This volume immerses readers deeply in organization development’s power and possibilities.

The book includes classic and original chapters from a rich and diverse sampling of contributors: Billie Alban, Chris Argyris, Ron Ashkenas, John R. Austin, Jean M. Bartunek, Franklin Becker, Richard Beckhard, Beth Benjamin, Peter Block, Gene Boccialetti, Lee G. Bolman, David L. Bradford, Barbara Bunker, W. Warner Burke, Bernard Burnes, Jay Conger, David L. Cooperrider, Terrence E. Deal, Linda Dickens, Peter F. Drucker, Jane E. Dutton, the late Peter J. Frost, Marshall Goldsmith, Jay Galbraith, Joan V. Gallos, Marc S. Gerstein, Louis “Tex” Gunning, Phil Harkins, Stuart L. Hart, Todd Jick, Jason M. Kanov, Rosabeth Moss Kanter, Steve Kerr, John Kotter, James Kouzes, Edward E. Lawler, Jacoba M. Lilius, Sally Maitlis, Robert J. Marshak, Keith Merron, Philip H. Mirvis, Howard Morgan, David A. Nadler, Glenn M. Parker, Barry Posner, Joseph A. Raelin, Michael J. Sales, Edgar H. Schein, Roger Schwarz, Leslie E. Sekerka, Peter M. Senge, Fritz Steele, David A. Thomas, William R. Torbert, Dave Ulrich, Karen Watkins, Marvin Weisbord, Alan Weiss, Monica C. Worline. Foreword by Edgar H. Schein.

From the Author

This is a book about the power and possibilities of organization development and planned change. It celebrates OD’s proud legacy of embracing the social and behavioral sciences in service to individual and organizational growth.  It acknowledges OD’s contributions to theory and practice: understanding how organizations work and developing methods for their improvement.  It charts the evolution and impact of a field that set out more than half a century ago to release human potential at work and foster the role of learning and renewal in organizations.

The book is intended as a resource for both newcomers and experienced practitioners.  Those new to the field can read cover-to-cover and explore OD’s history, foundation, scope, purpose, methods, and possibilities.  Experienced practitioners will find chapters that capture best thinking on a range of topics – resources for fine-tuning skills, learning about intervention options, envisioning OD’s future, or reflecting on the larger issues in growth and change.

This book is intentionally inclusive in content: it identifies not-to-be-missed classics in the OD literature (and provides a full listing of original source materials for those who want to read more), as well as pieces that stretch the field’s traditional boundaries. It applauds an approach to planned change that has expanded in scope and possibility along with the changing nature of organizations, the environment, and theoretical advances in the organizational and social sciences.

The chapters in this volume promote an understanding of OD as a diverse set of approaches to organizational health and effectiveness in an increasingly competitive and complex world. Taken together, they remind readers that organization development is more than tools and techniques.  OD’s core values – participation, openness to learning, equity and fairness, valid information, informed choice, shared commitment – can foster processes that engage people in useful and significant ways to address a wide range of operational, technical, and strategic concerns.  OD artfully weds process with content in a search for lasting solutions to tough challenges.

From the Back Cover

This is the third book in the Jossey-Bass Reader series. The collection of chapters will introduce you to the key thinkers and contributors in organization development including Ed Lawler, Peter Senge, Chris Argyris, Richard Hackman, Jay Galbraith, Cooperrider, Rosabeth Moss Kanter, Bolman & Deal, Kouzes & Posner, and Ed Schein, among others.  The editor’s interludes and organization of the book will help you appreciate the foundations and the growth of OD as a field and as a method of planned change.

Praise for Organization Development

“Notable Book for 2006” — Training and Development (a publication of the American Society for Training and Development ), December 2006

“Without reservations I will recommend this volume. This volume is prodigious, well edited. I urge the reader to acquire this book for his or her professional library.”
–PsycCritiques (APA), 2007

“This volume immerses readers deeply in organization development’s power and possibilities.”
–Organization Development Journal, August 2007

“Without reservations I recommend this volume to students of organizational behavior who want an encyclopedia of OD to gain a perspective on the past, present, and future.”
–Jonathan D. Springer, American Psychological Association.

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Teaching Diversity: Listening to the Soul, Speaking from the Heart

Teaching Diversity

Teaching about diversity is different from other management and executive education. It involves questioning our institutions and policies, behaviors and choices, definitions of truth and equity, self-images, relationships, and professional roles. It requires a deep personal journey of self-discovery and growth for instructor and student – and sophisticated ways of authentically engaging in simultaneous personal and professional growth.

Novice teachers will gain insight from the stories of experienced faculty. Sometimes poignant, sometimes hilarious, this easy to read book will not bore. – Reviewer

Teaching Diversity: Listening to the Soul, Speaking from the Heart captures the unique nature of this complex work. The book is the outcome of a developmental project by Gallos and Ramsey who asked seventeen management educators – a diverse group of university professors and corporate trainers all engaged in some aspect of diversity teaching – to join them in a year of learning. Contributors agreed to put aside academic ways of thinking and writing and to openly explore the personal meaning, nature, preparation for, and challenges of the work. Gallos and Ramsey wove a polyphonic whole from the free-flowing, iterative exchanges among the contributors into what has been described as an honest and realistic portrait of this personal, at times painful, yet always energizing teaching. The project was great fun and learning-filled for all. The book is a staple in a large number of university, corporate, and government teaching and training resource centers around the world – a testimony to the power of multiple voices speaking openly on common issues.

From the Author

I know a number of courses still use this book, and I am gratified.  I’m also sorry to report that it is no longer available new from the publisher. The book suffered from a revolving door of editors and marketers during its development and release.  To have done as well as it did with so little publisher assistance tells you something about the power of the narratives and the book’s contributions. It has survived (and still trades in used copies) by word of mouth from loyal readers who arepassing it down to today’s and tomorrow’s leaders, educators, and managers.  The book’s content is more vital now than ever as we struggle as individuals, organizations, and nations with how to understand the full implications of our differences in today’s global world and ways to leverage them.

This book is a classic; and the process of writing it with our contributors was a magical, collaborative experience of iterative personal and professional growth for all.   I am sorry Jean Ramsey and I did not publish on the research model that underpin the book. It is feminist, deeply personal, engaging, and empowering — and a creative way to do qualitative research.  Onward!

From the Inside Flap

As demographers paint multifaceted portraits of the twenty-first-century workforce, businesses scramble to understand the implications for their organizations, universities struggle to integrate diversity issues into their curricula, and individual instructors face questions of how to teach effectively about this increasingly important topic.Teaching diversity is different from other instruction. Rather than reporting objective themes or imparting detached information on new management techniques, diversity teaching involves questioning our institutions and policies, our definitions of truth and equity, our self-images and our professional roles. It requires a deep personal journey of self-discovery and growth. Teaching Diversity explores that journey.In this book, seventeen management educators offer instructors a map to the diversity terrain, helping them choose a personal teaching path, recognize crossroads, anticipate roadblocks, and sustain personal commitment along the way.This is no ordinary edited volume. It is a creative and collaborative effort that will benefit readers professionally and touch them personally. The contributors–women and men from a wide range of ages, cultures, and backgrounds–join forces in a commitment to provide a realistic portrait of this personal, at times painful, yet always energizing work.Through heartfelt accounts of their own experiences, Gallos, Ramsey, and their associates take a unique look at the paradoxes inherent in the diversity teaching process and provide grounded insights and sound advice about how to prepare for the kind of teaching that changes lives.

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